Nextiva and RingCentral offer a wide range of services, including calling, conferencing, team messaging, and voice-over internet protocol (VoIP) tools. Which should you choose? Nextiva is more flexible and scalable, while RingCentral is more affordable. We will be breaking down Nextiva vs. RingCentral to help you decide which one is best for you.

Nextiva is compared to RingCentral

Nextiva has been voted our top VoIP choice due to its unmatched reliability, scalability, and small-business friendly price. Unlimited minutes, unlimited faxing, and instant messaging are all included. Nextiva customers have saved up to 60% by switching to Nextiva. Sign up today and get a special rate from Nextiva!

RingCentral offers a cheaper alternative to the more expensive plans. However, it doesn’t compromise on quality. With an extremely budget-friendly entry-level plan, you get the essentials–unlimited calls & texts, file sharing, and team messaging–for up to 20 users at just $19.99 per user per month. RingCentral Video also offers video conferencing at no additional cost. In just a few seconds, you can get started

Get more top-rated VoIP phone services for businesses

Nextiva and RingCentral are two of the most respected VoIP phone system providers in the world. However, they are not the only choices. It is the best choice if you are looking for something simple, mobile, or for customer support. You’ll find the products we recommend for particular use cases.

Nextiva and RingCentral were both on our top-ranked list. Nextiva was the #1 choice, while RingCentral was close behind as the best option if you have fewer than 20 users.

Nextiva shines

Nextiva offers many features. The service should have everything you need.

Nextiva’s standout feature is the unlimited audio and video calls that all plans, including the first, offer. RingCentral also offers this feature.

There’s also unlimited internet faxing which is great for businesses that receive and send a lot of faxes. RingCentral offers internet faxing but it is only available on the second plan.

Nextiva offers unlimited video and audio calling and unlimited faxing starting with its base plan. That’s $18.95 per month when you pay annually for both of these amazing features. RingCentral charges $24.99 per month for the same.

The benefits don’t end there. You’ll also get 24/7 customer service and dedicated mobile and desktop apps with the same starting plan. RingCentral offers 24/7 customer support, which you would expect to find on higher plans.

Nextiva comes with integrated calendar integrations and all users get a free phone number. You can also port existing numbers to the Nextiva service at no additional cost. With the second tier, you can send unlimited amounts of text messages to customers.

The Professional plan offers extended integrations with Hubspot, Zendesk, and Salesforce. These CRM integrations are useful for marketing campaigns in Los Angeles and customer service teams. These integrations are all offered free of charge, which is hard to overlook.

Nextiva has many great features that you don’t need to spend a fortune to access.

Nextiva offers support. You have 24/7 access to online support via chat and ticketing.

Telephone and email support are available Monday through Friday between 5 AM and 6 PM. Saturdays are 6 AM and 6 PM MST.

If you are looking for answers to specific questions, you will find product guides that can help you.

RingCentral provides 24/7 customer support for all paid plans, but this is only available to the second plan. Nextiva provides it right from the beginning.

Bottom line: This all adds up to complete customer support. Nextiva should be available in any way that you choose.

Interface: Nextiva’s interface focuses on usability. Although some users found the interface a bit outdated, many others said they were happy with it.

We’re looking at a simple product that does the job without fancy visuals. It will be important to you how important this is, but it should always be the first.

RingCentral is also focused on simplicity and both RingCentral products do this.

Nextiva’s interface is easy to navigate on any device, mobile or desktop. Don’t expect to see the best graphics.

Pricing: Nextiva’s pricing has been briefly discussed. We believe that each tier is worth the investment and offers good value for money.

First, you should consider an annual plan. If paying monthly is not necessary, it will save you over 30%.

Nextiva offers a free seven-day trial. However, it is only available on the first plan. Demos are still available for all plans.

The price of any plan will vary depending on how many users you add.

You’ll be charged more for users with less than 100 users. The prices are shown for users who will require between 2 and 99 users. You’ll save money if Nextiva is used for more users.

Nextiva’s higher plans offer advanced features such as voice analytics, voicemail transcription, and unlimited participants for voice or video calls. The highest tier includes customer journey analytics as well as pipeline management.

Each tier includes everything you need from a VoIP provider. The fact that prices are reasonable is a bonus. This makes it a top choice for most companies.

Nextiva recently made a major change in its pricing tiers. The Ultimate tier was removed from its product line. All other tiers offer the same features and prices as before.

Nextiva’s customer support team can help you learn more about the options available to you if you are interested in some of the features that were previously offered on the Ultimate tier.

You don’t have to pay these prices if they are too expensive for you. Nextiva offers a 50% discount on all plans. Get started with Nextiva today!

Nextiva’s Shortfall

Mobile app bugs: We’ve noticed some issues with the app. It is not unusual for the mobile app to fail to load.

Users have reported app problems daily. This is not ideal for users who need to access the service while traveling. 

Although it isn’t the biggest problem, there are clear opportunities to improve the service.

RingCentral shines

Features: RingCentral doesn’t skimp on features. The entry-level plan allows unlimited calls between the U.S.A. and Canada, as well as unlimited SMS messaging for business purposes.

You also get text notifications for voicemails, and missed calls, and a free number for each user. You can also port existing numbers.

These features are available elsewhere, but RingCentral’s “Essentials”, starting plan costs $19.99 per user per year.

This plan is available for as long as there are 20 users or fewer. It’s a great option for small teams.

The starting plan alone is amazing, without even considering the free desktop and mobile apps, as well as the essential call management features like call forwarding, parking, and screening.

The first plan also includes team messaging and document sharing, which helps to complete a complete package.

Interface: RingCentral’s central interface for mobile, web, and desktop is easy and simple to use. Similar to Nextiva, functionality is the top priority. Everything you need is easily accessible.

However, we think that this is a good thing. RingCentral is a simple and logical product. RingCentral’s main dashboard allows you to make phone calls or text messages, as well as access the service’s video capabilities.

Overall, it’s a very efficient result and shows that some thought was put into it.

Pricing: RingCentral is available in four main pricing tiers. While we believe the first tier is the best for smaller teams, it’s also an option for larger organizations.

No matter which plans you are interested in, we recommend that you pay annually. This will allow you to save over 30%, just like Nextiva. RingCentral allows you to test all tiers except the last – and this is free!

While the tiers with more advanced features are available at higher prices, the overall price is still very affordable. This is per-user pricing. This will allow you to save money if you have more than 100 users. Larger teams can also benefit from this.

We recommend the Standard plan for any team with over 20 users. It’s cheap and you can add as many users as you want. 

Video meetings with up to 100 people are available, as well as integrations such as Microsoft 365, Google Workspace, and Slack. This tier also offers 24/7 support, which Nextiva has already covered with its first plan.

RingCentral is still a good option for large teams.

Customer Support: RingCentral offers 24/7 support for customers who have purchased the Standard plan. You can also access a knowledge base or join a community forum to discuss the most pressing issues.

If you require further technical support, you can also file a support case.

It is important to remember that phone support will not be available for the second plan. This will depend on your situation, so make sure you keep that in mind.

RingCentral Falls Short

RingCentral is resource-intensive: RingCentral can be resource intensive, according to some users. RingCentral is slow and slow, according to frequent users.

RingCentral recommends that small offices have a connection speed of three Mbps. For larger offices, a faster internet connection is required.

While internet speed may not always be an issue, it can sometimes be the app that is the problem. These issues should be addressed.

Nextiva’s Final Verdict Compared to RingCentral

Nextiva and RingCentral are leaders in this industry. Although each VoIP phone service offers a variety of features, we believe Nextiva has the best options for most businesses.

Nextiva offers unlimited calling and free phone numbers. It also has scalability at a reasonable price for businesses, no matter their size. It is easy to use and offers excellent customer support.

RingCentral is an excellent option for small teams. Although the service offers a lot of benefits for larger teams, the basic plan is a great option for smaller ones. This is the best all-in-one communication solution available for small teams.

Both are great providers and you won’t be disappointed choosing one.

Compare the Best VoIP Phone Services for Business

Nextiva and RingCentral are two of the larger names in the VoIP phone service space. We’ve reviewed many more. For a complete list of our top picks, and the best use cases for them, see the comparison guide.

1. Nextiva is the best VoIP phone service for most companies
2. Ooma Office is best for small businesses that don’t have IT staff.
3. RingCentral is the most affordable all-in-one solution for less than 20 users
4. Grasshopper is the best mobile app for solopreneurs or small teams
5. Phone.com is best if you have less than 300 minutes per user
6. Freshdesk Contact Center – The best for customer support teams

It all comes down to your needs when choosing the right VoIP phone service for you or your company.

Nextiva was recommended by us because of its affordability and flexibility. However, it may not be the best choice for you.

RingCentral is a great choice for small teams, but may not be the best service. Consider carefully what provider you envision, then take it from there.

It doesn’t matter which service you choose, these phone systems are affordable and accessible to all businesses. With remote work becoming more common, VoIP providers will continue improving their pricing and service to remain competitive.