Removing Negative Google Reviews: Master Guide


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Customers read reviews about companies before buying products. They look at both negative and positive reviews to determine if you will be their next customer.

What should you do if you see negative Google reviews? Can you delete a Google review that you have written?

This page will help you remove negative Google reviews from your Google Business profile. You can also learn how to get rid of bad Google reviews.

If you need help managing negative reviews, browse our review management services today!

How can I delete Google reviews left behind by others

Google won’t allow companies to delete negative reviews. Negative reviews are not allowed by Google.

A negative review can only be removed if it violates Google’s guidelines.

You can remove a review from Google if it violates any Google review guidelines.

  • Spam content was specifically created to undermine rankings.
  • Review of posts not related to the topic
  • Illegal content
  • Promotional of illegal activities
  • Terroristic
  • Sexually explicit
  • Obscene
  • Impersonation
  • Harassment

How do you delete Google reviews that are false, or in violation of Google guidelines?

Google will verify that any review is legitimate and take the appropriate action if it’s suspected of being false or in violation of guidelines. 

  1. Login to your Google Business Profile account
  2. Click “Reviews” from the left-hand menu
  3. Select the false review option
  4. Click on the triangle-dotted line to the right.
  5. Click “Flag as inappropriate”

Follow this procedure to receive feedback from the reviewer. Google will review it and decide if it’s genuine or not. 

If you need to get rid of fake Google reviews faster, contact Google directly.

  1. Log in to your Google Business Profile dashboard and search for “Support”.
  2. Talk to Google via phone, chat, or email.

This option allows you to quickly contact Google to remove the review.

Google will remove reviews that are genuine and written by real users. 

Learn how to remove negative reviews from your website in the next section.

You can use these remedies to “Remove Google Reviews”.

Removing negative reviews from Google is not an easy task. It’s best to contact the reviewer and try to resolve the issue.

Let’s take a look at five steps that will get rid of Google reviews left behind by others.

1. Don’t react negatively

People can be harsh about you if they read negative reviews about your business. 

Avoid negative reviews by not responding negatively.

Responding negatively to reviews will only make your company look worse. Others will perceive you as unprofessional.

People will be more skeptical of your company if your company doesn’t disclose any problems with your products or services.

Avoid negative Google reviews by leaving negative feedback from clients.

Bad reviews do not mean the end of the world. 

Positive and negative reviews make it more trustworthy.

People are concerned about negative experiences, but more about how they deal with them.

Take time to breathe and you will be able to address negative feedback positively. 

2. Review

First, evaluate the review to find out how you can delete Google reviews.

Verify that the review is authentic.

Sometimes fake reviews can be received from people who have not done business with your business before. You might see someone reviewing a haircut on the Google page of a florist.

Use the following steps to report fake reviews and flag false reviews.

Respond to the review even if it’s false.

Fake reviews can take up to 20 days to be removed by Google. It can take up to 5 days for fake reviews to be removed.

Review any reviews to confirm authenticity. Confirm that the complainant is a customer.

You can keep a record of the buyer’s journey so you can help to assess their experience.

Take a close look at the situation and make notes. 

Once you’ve analyzed the negative Google review, you’ll write your response.

3. Give a simple and honest response

You can remove Google reviews left behind by others by replying honestly. Please be brief but acknowledge the problem.

Responding quickly to customer reviews is a smart idea.

Respond to negative reviews within 24hrs. Do you have too many other things to do?

To keep track of all reviews and to respond to them, use the review management service.

If you are a review manager, these steps will allow you to give a genuine and direct response.

  • Accept the complaint

Learn how to remove Google reviews by owning the claim. Customers are likely to distrust you if your company fails to address the complaint.

  • Apologize

Apologize for negative experiences. Apologizing can help to remove negative Google reviews.

People sometimes just want to hear their concerns and be acknowledged. Apologizing can show customers that you care and are willing to listen.

  • Provide a solution

People want to know that you are taking action after they have had bad experiences. Offer a solution.

Offer solutions and possibilities to solve the problem, no matter what it is.

Share your solutions-oriented ideas with your colleagues!

4. Solve the problem

Learn how to remove negative Google reviews about your business. 

It can be hard to admit that your company is responsible for a problem, but if you keep getting negative reviews about the same issue, it’s time to change.

Let’s say you are a coffee maker and sell insulated travel cups. 

It is a good idea to have multiple opinions on your products. 

Secure lids can increase the popularity of your travel mug and decrease negative reviews. You will have happier customers and a healthier bottom line.

You can offer services by following the same process.

If your customers leave negative reviews or feel that they were swindled by your pricing, you may need to alter the way you present pricing.

5. Be vigilant about your reviews

You can learn how to remove negative reviews on Google Local by looking at your reviews. Check your local listing often to see if it is receiving new reviews.

Being proactive with your reviews can help you build a better reputation.

People will notice your willingness to take time to solve problems.

Customers who are unhappy with their service can change their reviews by recognizing that you are aware of the problem and will quickly solve it.

Negative reviews can be removed from Google by being proactive and quickly solving problems. 

Need help managing Google reviews?

Now you know how to delete Google Reviews. By offering solutions and managing them, negative reviews can be transformed into positive reviews.

Kobe Digital is a tool that can help you manage your review profile.

We have a team of experts who can help you handle negative feedback and manage reviews.

Our review administration service will provide you with everything you need to keep your reviews organized.

To get the most out of your Google reviews, contact us online

About the author

Kobe Digital is a unified team of performance marketing, design, and video production experts. Our mastery of these disciplines is what makes us effective. Our ability to integrate them seamlessly is what makes us unique.