07/19/2022

How Videos Are Helpful To Build Customer Trust?

Insights

6 min remaining

E-Commerce solutions can be used by most people to solve their day-to-day problems. E-commerce faces some significant challenges when compared to traditional shopping outlets.

Today’s people are just as concerned about selling their personal information as they are about purchasing products from unknown sellers. It is not easy to overcome these obstacles. Trust is a key value that can help you improve your chances of success.

Trust is essential for any e-commerce business’s success. When customers perceive your brand as trustworthy, they will consider it a reliable option. There are many ways to build trust through e-commerce. But video content is the most effective. Video is an essential tool for businesses to promote their products online. We’ll be discussing some styles that successful video businesses use to foster consumer trust.

Product Videos, A Video is Worth a Thousand Pictures

Customers generally look for information about a product prior to making a purchase. Although pictures can be helpful in describing the product’s features they are not as useful. Customers have difficulty understanding how a product works and the solution it offers because there is no interactivity. Product Videos can help you find the perfect solution.

Your product videos will show your audience that you don’t have anything to hide about your product. These videos are a demonstration of your product, which allows your audience to “try it out” and gives them the information they need to make an informed decision about it.

These videos should not be limited to a 360-degree shot. A product video is a great way to show your product in action. These videos are great for showing how users can benefit from your product in real-life situations.

They are at their best when they don’t just focus on the product, but how it fits into the lives of potential buyers. Showing customers the unique features that make your product stand out is key. You can combine them with different styles to achieve more specific goals.

  • Installation videos simplify the configuration of specialized products and give your audience the ability to resolve technical issues.
  • Close-up videos can be a great choice if you are an ecommerce business that specializes in crafting. Closer inspection is a great way to enhance the quality of jewelry, leather goods, and other products that require intricate handiwork. Product videos are a great way to anticipate and reduce any ambiguities people might have about your product.

Use Explainer Videos to Touch Hearts and Minds

Video is a great way to build trust with your prospects. They won’t be interested in your expert solutions if they don’t understand their problems. Explainer videos are a unique way to accomplish this.

Your company can create explainers, which are short videos that help to communicate complex information using memorable animation. These videos can be used to explain to your audience why a particular issue or product is important to them.

These explainers are great for showing your audience you care and can relate to their problems. The Explainer’s approach is more narrative than descriptive. They excel at telling stories that are relevant to your audience’s values and concerns. A good explainer is not preachy. Instead, they guide the audience through a story that allows them to appreciate the potential of your online business solution.

These types of videos offer endless possibilities. To make your message more accessible to your audience, explainers can use styles like whiteboard animation and motion graphics .

Whatever style you choose, remember that there is a common thread that will make an explainer video stand out from the rest: A compelling narrative that shows how your brand can solve the problems of your audience.

Happy customers are the best salespeople

Many people look for reviews when shopping online to find out more information about the product. They are particularly interested in hearing about the experiences of others using it. Although written reviews can be a great resource, they are not always sufficient. They are textual texts that anyone can write at any given time.

Testimonial videos are not like that.

Videos are more effective than written reviews, as you can ask satisfied customers for real-time feedback about their experiences with your brand. Past customers are more knowledgeable about your product than anonymous commentators, making their product recommendations more trustworthy.

Testimonials also allow interviewees to speak freely about their personal stories. A good testimonial will show that speakers address the specific pain points they experienced before coming across your product. Because your audience has similar concerns and backgrounds, this is a great way of building trust.

You must do it correctly. You must be genuine in your testimonials. If you listen to a robot, and not a human being, a poorly prepared interview can hurt your credibility.

These are some tips to remember:

  • Don’t give detailed directions. People want real conversations between people, not pre-prepared answers. You shouldn’t ask your interviewees a lot of questions. Instead, give broad topics in advance so you can naturally reach an authenticity level that no script can match.
  • Let your interviewees speak freely. Give them the opportunity to express themselves confidently and in detail.
  • Provide context. You are having a conversation with someone or somewhere. Include overlaying text to identify the speaker and the geographic or urban footage where the conversation is taking place.

Finally, you can use video to add emotion to your testimonials. You can personalize your video with inserts and other camera shots, such as close-ups. Cameras can be used to highlight the most important points and create a feeling.

Take-aways

Video marketing is a great way to build trust in ecommerce.

  • Product videos enable your prospects to see the product in action and the details that make it unique.
  • Testimonial videos are testimonials from satisfied customers that tell others about their experience and how they appreciate your e-commerce solution.

Video can help you increase your chances of success in your ecommerce business. Video’s creative capabilities allow you to create trust with your customers. You have until now to give it your best shot.

About the author

Kobe Digital is a unified team of performance marketing, design, and video production experts. Our mastery of these disciplines is what makes us effective. Our ability to integrate them seamlessly is what makes us unique.