Chatbots are very popular across all industries. Chatbots are used in many services, from everyday life like shopping and entertainment to professional services such as education, hospitality, and so on.
Although chatbots don’t interact with humans, it is undeniable that they are extremely helpful in many areas and play an essential role in certain business segments.
A chatbot that is effective when combined with a human operator will automate a lot of work and improve your business’ efficiency.
AI chatbots are getting smarter and their applicability is rapidly upgrading, especially when it comes to improving customer service.
This post will discuss top AI chatbots that can be used to provide enterprise customer service. They can help you improve your customer service and create an exceptional experience for your customers.
What is an AI chatbot?
An AI chatbot, a piece of artificial intelligence software, can mimic an online conversation with a user or chat in natural language, just like a person would do through messaging apps, websites or mobile apps. Facebook Messenger, Twitter and Whatsapp are some of the most popular messaging channels.
Chatbots can also be called digital assistants or robots. They mimic human conversation through voice commands, text chats, and/or both.
AI Chatbots: Why use them?
A chatbot that is effective in AI can understand human capabilities, including what customers are typing and saying. They must be able to read customers’ intents and respond to what they are asking for.
Every business that uses this technology must take security seriously.
As a customer, I can see that the AI chatbot makes it easier and faster to reach an online shop or sales department to obtain information fast. Chatbots can help with customer service in many other areas.
Chatbots are being used by brands all around the globe in many different ways. Forbes reports that 80% of marketers use chatbots. Helpshift also revealed that 37% of customers would rather have instant assistance from chatbots than wait three minutes for a person. Chatbots are becoming more important in customer support.
These are the proven benefits of AI chatbots in enterprise customer support:
- Chatbots and self-service are cost-effective and save you money on human resources
- With their fast and easy to understand chatbots, customer satisfaction is increased and ticket deflection is reduced.
- Automated setup and 24/7 availability can reduce errors and workforce costs.
- Engaging customers and keeping them hooked will reduce bounce rates and increase conversion rates.
- Chatbots quickly gather customer information and help agents solve problems for customers.
Top 10 AI Chatbot Apps to Help Enterprise Customers
1. ChatBot
ChatBot helps your company stand out by providing exceptional customer service. Chatbots are intelligent and smart enough to interact with customers and address their queries. This will allow you to improve customer service and personalize your user experience. ChatBot allows you to automatically provide personalized support and recommendations tailored to your customers. ChatBot makes it easy to maintain and get in touch with customers, while also saving you a lot of time.
ChatBot allows you to reach your customers from anywhere and anytime. This increases your prospects and converts them into happy customers.
Pricing
- Starter: $50/month
- Team: $149/month
- Business: $499/month
- Enterprise: For more information, contact us
2. ManyChat
ManyChat – Automate & Combine SMS and Facebook Messenger to Grow Your Business
ManyChat automates and combines Facebook Messenger and SMS to synchronize data from both high-traffic channels. This allows you to provide a seamless, seamless and synchronous customer experience.
ManyChat allows you to interact with prospects from 1.3 billion Messenger users. It provides a personalized and easy-to-use experience for them with interactive and targeted content. With a template that is tailored to your business, you can build a bot within minutes.
ManyChat seamlessly integrates with Shopify and Google Sheets, MailChimp. Hubspot, ConvertKit and Hubspot. These tools can be connected to ManyChat, making them work seamlessly together.
Pricing
- Get started for free
- Pro: $10/month
3. Acquire
Acquire offers conversational chatbot software, which has been designed to deliver more human experiences. Acquire’s chatbots can help you create better digital experiences for customers, no matter what their purpose is.
Acquire offers chatbot services that can handle routine tasks and FAQs, so your team can focus on more strategic tasks. You can even set up bots to answer common questions such as “What’s the price?” or “How do you reset your password?”
The AI chatbot software can route questions to human customer service agents if it cannot answer the question. You can also create customer service chatbots without having to code. You can select the purpose of your bot, and create custom workflows in minutes.
Acquire’s chatbot service can seamlessly integrate with popular business chatbot software such as Dialog Flow, Azure QnA and IBM Watson. Webhooks and Acquire’s open API allow bots to be connected to third-party applications.
With Acquire chatbots, you can let your customers self-serve. Chatbot analytics can be used to optimize chatbot performance. It helps you identify which chatbots customers like the best and adjust those that aren’t performing well.
4.ProProfs
ProProfs ChatBot allows your business to create a conversation that is human-like for customers and visitors. You can create a chatbot to handle various situations, such as customer service, lead generation, ticketing, and many more. It allows you to capture leads and provide detailed information about each lead in real time. Chatbot software allows you to create multiple-choice questions and open responses to collect more information about your leads.
It can answer common questions, help you avoid repetitive tasks, and even transfer chats to human agents if the question is more complex. You can route the chat to the appropriate department and agent. It is easy to set up this chatbot.
Pricing:
- Essential Plan: $10/user/month
- Premium Plan: $15/user/month
- Enterprise Plan: Request a quote
5. Amelia
Amelia, a conversational and cognitive AI chatbot created by IPsoft to handle complex use cases. Amelia answers simple questions and FAQs, but it also provides conversational automation to improve customer service in complex situations or business processes.
Amelia is the AI agent that has the best conversational skills and is considered to be the most human. It learns from human interactions to provide the best user experiences. Amelia is currently a life-like interactive avatar that allows for more real-life communication between customers and chatbots.
6. BotMyWork
BotMyWork Chatbot Builder provides a cutting-edge Facebook Messenger marketing platform that allows companies to dominate client interactions in sales, marketing, and support. You can create, configure, and personalize a Facebook Messenger chatbot for automating chats and increasing sales. In 5 minutes, you can link your Facebook Page to your Chatbot.
Our Facebook Messenger Marketing technology allows companies to create qualified leads, increase sales and communicate with customers around the clock. Chatbot Builder’s Pro subscription is a “pay-as-you grow” model.
You can also add Chatbot to WordPress websites for free with WP-Chabot Maker plugin.
Pricing
- Get started for free
- Pro: $ 9/month
- Premium: $ 99/month
7. Chatfuel
To increase customer experience and sales volume, you can easily automate your Messenger using a chatfuel bot.
Chatbots that do not require any coding or previous experience can increase open rates by up to 80% and generate 10x more click-through rates than email chatbots. Chatfuel is an example of a real use case for Lego and results in a 71% reduction in conversion costs.
Chatfuel can help you reduce your customer service burden as it is available 24/7 and engages with customers. Chatfuel does the job for you, so you don’t need to worry about missing any conversations. Chatfuel is another real example of HelloFresh. It helps increase conversions by 47% and decrease wait times by 76%.
Pricing
- Get started with a free trial account
- Pro: $15/month
- Premium Contact
8. Watson Assistant
Watson Assistant from IBM AI Chatbot enables companies to quickly and accurately answer customers’ questions via any channel, app, or device. The conversation AI chatbot helps reduce the workload of customer service agents by automating common queries so that customers can get the answers they need and the resolutions they desire.
Watson Assistant is much more than a chatbot. Watson Assistant is more than a chatbot. It can understand customers’ questions immediately, classify those questions to determine when to search a knowledge base for the answer, when to ask for clarification, and then direct them to a human. The smart AI chatbot is able to be deployed anywhere it needs, in both cloud and on-premises environments.
Pricing
- Get started for free
- Plus: $120 per 1000 users/month
- Premium Contact
- You can deploy anywhere.
9. SAP Conversational AI
SAP ConversationalAI is a great app for enterprise customer support. It streamlines the whole system and offers innovative and cognitive features. The chatbot platform allows you to use NLP (natural-language processing) technology to create an AI chatbot that looks and acts like a human. This will allow you to serve customers all around the globe without having to worry about language barriers.
This chatbot is easy to use by all your teams. It offers simple UX, collaboration and organizational accounts. Versioning can also be used. To train, build, monitor, and monitor chatbots more effectively, you can create a complete SAP software suite.
The SAP Conversational AI chatbot platform also provides an insight dashboard that allows you to view and understand your users and make adjustments to your service and chatbots to meet their needs.
Pricing
Free unlimited chatbots with three requests per second. If your company requires more, contact us for a custom quote.
10. Nuance
Nuance assists organizations in digging deeper into the millions of interactions that occur every day between them, their customers, to gain customer insights and provide a better experience.
The Nuance AI-powered chatbot allows businesses to deploy chatbots across all channels, including web, mobile and voice. It also delivers secure and reliable customer service across all channels. This chatbot maximizes customer service efficiency by using AI-powered speech recognition technology to produce high-quality documentation. Companies looking for enterprise-grade solutions will love Nuance.
11. Aivo AgentBot
Aivo’s AgentBot saves your agent time and simplifies the whole process using multiple AI technologies. AgentBot allows you to talk with customers like a human, use multiple channels and answer customers’ queries quickly and accurately.
Without the need for any code, you can publish content across all channels. AgentBot will redirect the session to a live chat if necessary so that professionals can resolve the issue immediately.
To obtain pricing information, you will need to contact Aivo.
12. Botsify
Botsify allows you to create intelligent assistants for your website, Facebook pages and messaging apps. This will automate customer service and improve user experience.
Botsify provides quick and efficient real-time support to customers. Botsify enables you to build strong relationships with customers through proactive interactions and interactive, tailored content.
Multiple chatbots can be created at once and used in different tasks. This allows you to effectively handle multiple tasks at once.
Pricing
- Get a 14-day trial for free
- Personal plan: $49/month
- Professional plan: $149/month
- Business plan: $499/month
- Contact for a custom price quote
13. HubSpot Chatbot Builder
HubSpot chatbot creator lets you create and launch chatbots on your website for free to scale live chat conversations and automate processes. HubSpot chatbot is a great solution to one-to-one conversations. It allows you to have personalized conversations that are highly focused on your customers’ problems, needs, and wants.
You can also easily customize chatbots. You don’t need coding skills or complicated configurations. Instead, choose a template that best suits your goals and then use the visual editor for customization.
Your chatbots are seamlessly integrated with HubSpot’s free CRM. They can provide non-robotic, friendly and human-like messages and answers based upon what customers say. Chatbot data will automatically sync with HubSpot’s free CRM and be stored on the contact’s timeline. This allows your team to better understand customers and build relationships.
Bottom line
AI Chatbot is a valuable tool for businesses who want to remain competitive in the market and improve customer service. With the advancement of AI technology, AI chatbots’ viability will grow. You can expect positive results for your company if you stay on top of the latest AI chatbot developments.
