Broken website feedback processes are characterized by a clogged inbox and endless follow-up calls. Your workflow needs to be changed for both you and your clients.
What is a traditional process for getting feedback on websites?
You have just built a website that is amazing for your client. Your client discovered issues!
“This link is incorrect. It should have been here, not here.
This heading must be bold, and the signup form doesn’t work.
Soon, you will be overwhelmed by vague emails.
You can now spend hours annoying your client by asking questions such as what browser they are using, what operating system they use, and what page they were looking at.
This article only scratches the surface of agency-client feedback rounds on any website project. It is amazing to consider how many emails occurred before and after this point.
How can you tell if your feedback system has failed?
- Clients and your team are becoming frustrated with each other and themselves.
- Project costs are on the rise
- Everything takes longer than expected, and deadlines are missed
- The client is reconsidering hiring you and your team to do the job.
This may sound familiar.
A website feedback process that is efficient will save you tons of work and result in better client satisfaction, more efficiency, happier clients, and an engaged team.
This is how a Miami web design agency improved its website feedback process and increased its profitability.
Do you feel overwhelmed by the amount of feedback that you get from clients? BugHerd offers a free 14-day trial to help you test out a website feedback system. Register today to create a test site using any URL. It’s easy to use, and you don’t need a credit card.
Case Study: KOTA, a web design agency based in London, has found new ways to improve the website feedback process.
“Project profitability has increased by 15% since the upgrade. This has removed frustrations both internally and externally. It was a game-changer in our agency’s life.”
Jonathan Bradford, KOTA’s Managing Director
KOTA’s vision to bring brands to life using immersive digital experiences is a great fit for its clients. KOTA assists brands to stay ahead of their competitors by using the most recent web technologies and innovative design. Whether it’s the unique cutting-edge-yet-casual design for Super Yachts Monaco or the new website feedback system, KOTA’s clients love the innovation the agency brings.
The Challenge
It was becoming more difficult to get feedback from clients and review services, especially via numerous emails. It was a problem that not only affected operational efficiency but also negatively affected the client experience. KOTA, one of London’s leading web design agencies, was committed to providing the best possible client experience.
Jonathan Bradford, KOTA’s Managing Director, began to look for a better way of managing the website feedback for all projects.
The Solution
KOTA has upgraded to BugHerd. This is a bug-tracking tool and feedback tool. BugHerd is used by all those involved in website building, including developers, project managers, clients, and designers. This makes it easier for KOTA, as well as other stakeholders, to manage both internal and external reviews of website projects.
“BugHerd has greatly improved our productivity, and our clients are extremely impressed.” It reduces the time it takes to communicate, emails back and forth, and frustrates clients with document revisions.
The Result
- All projects saw an increase in profitability of 15%.
- Clients were more interested and impressed.
- Collaboration and team engagement are increased.
It is only natural that an innovative web agency would use an intelligent method to manage website feedback and QA processes. BugHerd has been an integral part of KOTA’s internal reviewing process for many years. It is crucial to have a tool that allows you to provide feedback on design, make content changes, and track bugs.
Jonathan says that this has greatly improved our productivity, and clients are extremely impressed. It reduces the time it takes to communicate, email back and forth, and eliminates frustrations caused by document revisions.
The upgrade has not only improved customer satisfaction but also the overall business. “The upgrade has led to project profitability increasing by 15%. This has removed frustrations both internally and externally. It was a game-changer in our agency’s life.”
KOTA’s increasing productivity and profitability allow it to focus on representing clients who are creative and forward-thinking.
These are five features of BugHerd which helped KOTA improve its website feedback processes:
Easy to set up
BugHerd can be installed with a Javascript snippet, or through a browser extension. You can make the decision.
It’s easy for you and your clients
Your clients don’t need to be technical or able to code. Clients can point and click on web elements, or record a short video to show complex interactions.
– Clear, Actionable, & Clear
The web development team will have all the information they need to fix bugs, such as OS info and browser info. exactly where the problem occurred.
– All-in-one solution
BugHerd makes bug fixing easy for clients and your team. It doesn’t require any other software. You can easily manage feedback on websites by editing, assigning, triaging, or setting severity.
– Integrates your favorite tool
Many integration options can be used to seamlessly integrate the tool with your favorite project management tool.
How do I get started with BugHerd 14-Day Free Trial?
BugHerd is an easy-to-use website feedback tool. It can be used in just four steps. A 14-day free trial is available without a credit card.
STEP 1
Visit bugherd.com, and click Get a Free Trial.
STEP 2
Register to create your first project. BugHerd can be tested on any website. You will be the only one who can see it.
STEP 3
Voila! Now you can begin collecting feedback and inviting others to do the same. It’s as easy as that.
Conclusion
A happy team is only possible when your clients and team are supported. A happy client makes a happy team. Are you willing to improve your website feedback?
