We spent hours researching the best multi-line phones for small businesses, comparing their customer service structures, automation features, and support for hybrid deployments, and analyzing each provider’s support for VoIP, landline, and landlines. We found Nextiva to offer the most value for money and can handle up to 12 lines simultaneously. 

The Best Multi-Line Telephone System

Nextiva X-885

Best for the Most

You can manage up to 12 lines and enjoy a large-color display. Nextiva guarantees reliability and quality with unlimited online faxing, HD call quality, and a free number. It’s a great choice for managing multiple lines at a low price of $189.99.

The polished Nextiva can handle 12 lines, making it ideal for receptionists, call center employees, and executive managers. Customers will be able to hear you thanks to speed dialing and HD voice quality that they can trust.

It is easy to set up. Simply connect your network using an ethernet connector or wifi. You won’t be tied to your computer by the headset jack and Bluetooth built-in. You can now serve your customers with no restrictions.

Take a look at the Best Multi-Line Phone System Options

1. Nextiva — This is the best for most people (For a limited period, get 25% off and a free phone when you sign up!)
2. RCA ViSys 25524RE1 — Best for small startups
3. Poly VVX150 — Best for 2 lines
4. Cisco IP8865 — Best for HD video calling
5. VTech HTML6151-2 2 Handset – The best cordless system
6. Cisco Cisco 8841 VoIP – The Best VoIP System

It’s smart to invest in a multi-line phone system

A multi-line system is not necessary for all businesses, especially if your business is just beginning and growing.

If you have a team that grows rapidly, you might want to consider a multi-line telephone system. This will allow you to keep all your lines open for important conversations.

Multi-line telephone systems can be an asset to any business, whether you are managing a support center or sales team.

Perhaps your reps require dedicated lines to be reachable at all times.

Perhaps you have multiple business divisions and each one requires a separate contact number for easier communication. Maybe it’s just volume. You want to make sure that everyone who calls your company can reach someone.

It is crucial to equip your teams with the tools they need to make and field as many calls as possible.

Reps and agents who are overwhelmed by inbound calls, or missing connections due to callers not being able to connect to specific people, it is time to upgrade your telephone capabilities.

Multi-line systems may become a part of your business’s growth. A multi-line system is not a question of “if”, but rather “when” it will be needed.

#1 – NextivaX-885 — The Best For Most

Nextiva X-885

Best for the Most

You can manage up to 12 lines and enjoy a large-color display. Nextiva guarantees reliability and quality with unlimited online faxing, HD call quality, and a free number. It’s a great choice for managing multiple lines at a low price of $189.99.

For many reasons, the Nextiva multi-line option is the best for most people. It is a great multi-line option that can handle up to 12 lines for a very affordable price.

This phone is an IP phone. It can be used in many different ways and you don’t need to worry about upgrading. It’s also offered by Nextiva, which is a reliable phone system provider.

The Nextiva X-885 is a great upgrade for multi-line phones.

Nextiva’s VoIP service is unbeatable. It allows you to use any mobile device or computer to act as a softphone and can also deploy an X-885 to anyone within the office that needs a desk telephone. You will get clear voice calling and video conferencing.

Nextiva X-885 is available for purchase at $189.99, or $8.40 per month on Nextiva’s website.

#2 – RCA ViSys 250424RE1 — Small Startups’ Best Choice

RCA ViSys

Small Startups: Best

The RCA ViSys is a great choice for businesses just starting. It’s an excellent starting option with four phone lines and conference calling capability. The price is under $200.

You can create up to four lines with the RCA ViSys25424RE1. This is a great level of capability for startups that are just starting to understand the volume of calls they receive and make.

The sleek RCA phone features several programmable buttons that allow for quick dialing, volume adjustment, and a high-contrast display.

You also get access to three-way conference calling, conference call recording in two ways, eight programmable ringtones, and a two-year warranty.

This package is a great choice for anyone looking to make their first major purchase of office phones. This equipment can be used by your entire team, as it can handle four lines.

Upgrade to a multi-line system with the RCA ViSys25424RE1 today and you’ll never look back.

#3 – Poly VVX150 — The Best Two Lines

Poly VVX150

Best for two lines

The Poly VVX 150 is a perfect choice if you only need two lines. It’s also affordable.

If you only need two lines, the Pol VVX 150 can be a great choice. The unit features crystal-clear audio and a sleek design. It also has a monochrome, durable LCD.

The Poly is a great starter phone for a new business that requires a two-line solution. It’s also very affordable in comparison with other phones of the same caliber. Poly is compatible with more than 60 industry-leading call control systems, making it simple for you.

Its acoustic fencing technology is one of its greatest features. It keeps conversations clear of echoes and distractions, so you don’t have to worry if your conversation is interrupted by noise.

Contact Poly’s sales department to get the Poly VVX150 today 

#4 – Cisco IP8865 — The Best HD Video Calling Solution

Cisco IP 8865

Best for HD Video

This Cisco phone system is ideal for employees who need to know their contact information. The HD video broadcasts are displayed on a 5-inch touchscreen, providing clear visuals and clear audio.

Are you looking for HD video calling? With just one touch, the Cisco IP8865 allows you to host video conferences on a five-inch screen. You can easily reach your closest stakeholders by pressing a button. This model was specifically created to be used with the Cisco call manager system.

It can store up to ten lines and works with Wi-Fi. For pricing information, you can contact Cisco’s sales team or search the internet to find a great deal.

Do you need a phone that can do HD video calling? Contact Cisco’s sales team to get the Cisco IP8865 today.

#5 – VTech DS6151-2 2-Handset — The Best Cordless System

VTech

Best Cordless System

Sometimes all you need is a cordless handset. VTech offers up to 12 handsets.

Perhaps you feel a corded phone is too outdated. You have two options with the VTech, which conveniently includes two handsets that aren’t tied to you just a few feet away from where you work.

The set can be expanded to connect up to 12 handsets. If you choose the VTech DS6151-2, you won’t need to worry about a limit online. You can switch between three languages, English, Spanish, and French.

The VTech comes with a generous 50-name and number calling history. You can either choose a used or a new model if you have a tight budget. This will allow you to get a lower price. VTech is a durable brand so your phone system will last. 

It can be purchased directly from VTech, for just $115.

Are you ready for a cordless phone? Get your VTech phone now for just $113.90.

#6 – Cisco 884 VoIP — The Best VoIP System

Cisco 8841 IP

Best VoIP System

This Cisco system is great for VoIP users. The system comes with five lines, but no additional power cords.

It’s amazing how sleek and modern the Cisco 884 VoIP phone looks. If you are looking to go VoIP, this phone is one of the best. Five programmable lines are available on the 8841, each with speed dial options and multiple directory features.

The 5-inch color display screen has crisp, easy-to-read LCD and programmable buttons. These buttons can be used to call or pick up calls, such as speed dial.

These keys are paired together with fixed-function keys to provide easy access to directories and holding and transferring calls as well as conferencing features.

It is designed to be POE (power-over-ethernet), so there’s no need to worry about extra power cords.

It works with VoIP so you don’t need to worry about updating it. It was designed to work with Cisco’s Unified Communications Manager.

If you want to get the best value for your money, you can either buy it brand new or refurbished.

It can be purchased today at Cisco’s Amazon store starting at $275

Methodology to Choose the Best Multi-Line Telephone System

How can you determine if you are making the right business decision? Keep reading to learn more.

It is important to consider cost vs. feature and where you can get more bang for your buck while still maintaining quality. It’s a good idea, once you have a list of the essential features that your business requires, to start looking for them in the providers you are considering.

These are the features that we considered when choosing the best multi-line telephone systems. These are the features that you should read and consider to help you make your decision.

Continued support

All the bells, whistles, and fancy gadgets are great, but how will you get support when you need it? A phone system, for example, is not a “set-it-and-forget-it” process.

No matter how well you optimize your system, there will always be something that goes wrong. You will need the best customer service to help you with any problem you might have.

It’s nice to know that if you have any questions, someone is always available to help. This could be an important factor in deciding the pricing tier. The more you pay per user, generally speaking, the more support you will receive, whether it’s via instant chat, a live agent over the phone, or dedicated email support.

Auto Attendance

An auto-attendance feature is a standard feature on multi-line phones. You’ll need to learn more about what this means.

Is it customizable? Are there any extra features you won’t use? If there was a sudden increase in customers calling, is it able to handle the high volume of calls?

Auto attendance is one of the best features of a multi-line system. It can help you save time and money in the long term. It allows you to easily send customers to the correct line, voicemail them, or give them an automated set of instructions that will solve their problem.

VoIP and Landline Features

VoIP is becoming a common feature and quickly becoming the norm. Depending on where you live, your business’s operations, and safety concerns, you may still need landline features in your multi-line phone system.

Consider whether you are comfortable with a single-line or multi-line phone system. Although VoIP is a cloud-based phone system that allows you to do many things from one place, it’s still possible to have a landline.

You won’t have to worry as much about updating your multi-line phone system if it is modern. Updates are easier with a cloud feature such as VoIP. To ensure that you make the best decision for your needs, I recommend doing extensive research on the differences between VoIP and traditional landline systems. Also, consider how you plan to grow your business in the future.

Nextiva X-885

Best for the Most

You can manage up to 12 lines and enjoy a large-color display. Nextiva guarantees reliability and quality with unlimited online faxing, HD call quality, and a free number. It’s a great choice for managing multiple lines at a low price of $189.99.

Summary

Which multi-line phone system is best for small businesses? It will depend on what features are essential and non-negotiable. 

The Nextiva covers all bases for businesses looking to manage their phones. The price is great, and there’s plenty of room for growth with a maximum of 12 lines.

We hope you found this guide helpful in understanding your options for multi-line telephone systems for small businesses. Before you make your final decision, please read it thoroughly.